**Terms and Conditions**

**Effective Date:** [Insert Date]

Welcome to UniqueDentalHub.com (referred to as "Company," "we," "us," or "our"). By accessing, browsing, or using our website, products, or services, you (referred to as "User" or "Customer") acknowledge that you have read, understood, and agreed to comply with these Terms and Conditions ("Terms"), our Privacy Policy, and our Refund, Return, and Cancellation Policies, which are incorporated herein by reference. If you do not agree with these Terms, our Privacy Policy, or our Refund, Return, and Cancellation Policies, please do not use our services.

**1. User Eligibility & Account Responsibilities**

1.1 Our website is exclusively for dental professionals, students, laboratories, and individuals interested in dental materials and education.
1.2 By creating an account and placing an order, users confirm they are legally eligible to purchase dental-related products in their jurisdiction.
1.3 We may require dental/medical council registration numbers or a valid drug license number for certain purchases, as mandated by applicable regulations. Users are responsible for providing accurate and up-to-date information.
1.4 Users are responsible for maintaining the confidentiality of their account credentials, including their username and password. You agree to notify us immediately of any unauthorized access to or use of your account.
1.5 Any unauthorized use of an account is the sole responsibility of the account owner. You may be held liable for losses incurred by the Company or others due to unauthorized use of your account.
1.6 We reserve the right to suspend or terminate your account at our sole discretion, without prior notice, for violations of these Terms or for any other reason.

**2. Products & Services We Offer**

We specialize in providing high-quality dental materials, tools, and educational resources, including:

2.1 **Dental Materials & Consumables:** Alginate, impression materials, filling materials, adhesives, and other related products.
2.2 **Dental Equipment & Instruments:** Handpieces, sterilization equipment, curing lights, and other dental instruments.
2.3 **Custom Orders:** Special bulk purchases and personalized dental solutions, subject to availability and our discretion.
2.4 **Educational Materials & Digital Learning:** Books, video tutorials, online guides, and other educational content related to dentistry.
2.5 **Dental Chairs & Large Equipment:** Advanced dental chairs, compressors, X-ray units, autoclaves, and other large dental equipment.
2.6 Availability of certain products may vary, and we reserve the right to modify our offerings, product specifications, and pricing at any time without prior notice. Product images are for illustrative purposes only and may not exactly represent the actual product.

**3. Order Placement & Payment**

3.1 Orders can be placed online through our website or offline via our authorized sales representatives.
3.2 Accepted payment methods include Razorpay, Google Pay, UPI, Paytm, Online Banking, and Cash on Delivery (COD), where applicable, as indicated on the website.
3.3 Minimum order value: ₹500.
3.4 Free standard shipping is offered on orders above ₹2500 within serviceable locations.
3.5 Prices are listed in Indian Rupees (INR) and are subject to change without prior notice. Applicable taxes and shipping charges will be displayed at checkout.
3.6 Orders cannot be modified or cancelled once they have been processed for shipment, except as provided in the Cancellation Policy.
3.7 The ownership of goods remains with UniqueDentalHub.com until full payment is received.
3.8 We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspicion of fraudulent activity. If we cancel your order after you have been charged, we will issue a full refund to your original payment method.

**4. Shipping & Delivery**

4.1 Standard Delivery: Estimated 5-15 business days from the date of shipment.
4.2 Expedited Shipping: Estimated 2-7 business days from the date of shipment (Additional charges may apply).
4.3 Delivery availability depends on your pincode. Customers are responsible for verifying service availability in their location before placing an order. We are not responsible for delays caused by factors outside our reasonable control, such as weather, transportation disruptions, or local restrictions.
4.4 Shipping charges vary based on the weight of the order and the delivery location, ranging from ₹20 to ₹8000, or as otherwise specified during checkout.
4.5 Risk of loss and title for items purchased from UniqueDentalHub.com pass to you upon our delivery to the carrier. You are responsible for filing any claims with the carrier for damaged or lost shipments.

**5. Refund, Return, and Cancellation Policies**

5.1 **Refund Policy:**

**Effective Date:** [Insert Date]

This Refund Policy applies to all purchases made on UniqueDentalHub.com ("Website"). By placing an order on our Website, you agree to this Refund Policy.

**1. Refund Eligibility:**

* Refunds are processed for eligible returned items that meet the criteria outlined in our Return Policy.
* Refunds are also issued in cases where we cancel an order due to product unavailability, errors in pricing or product information, or suspected fraudulent activity, as detailed in our Terms and Conditions.

**2. Refund Process:**

* Upon receipt and verification of a returned item at our warehouse, we will notify you of the approval or rejection of your refund.
* If approved, your refund will be processed to the original payment method used for the purchase.
* For online payment methods (Razorpay, Google Pay, UPI, Paytm, Online Banking), refunds will typically be credited within 7-10 business days from the date of approval.
* For Cash on Delivery (COD) orders, you will be required to provide your bank account details via email for the refund to be processed. Refunds for COD orders may take an additional 7-10 business days from the date of approval due to bank processing times.

**3. Non-Refundable Items:**

* Certain items are non-refundable, as specified in our Return Policy. These include, but are not limited to, large equipment, hygiene and personal use items, heavy-weight and low-cost products, used or damaged items, and custom-made or special order items.

**4. Partial Refunds:**

* In certain situations, partial refunds may be granted at our discretion. This may occur if the returned item is not in its original condition, is damaged, or has missing parts for reasons not due to our error.

**5. Refund for Damaged or Defective Items:**

* If you receive a damaged or defective item, please notify us within 48 hours of delivery with photographic evidence. Upon verification, we will offer a full refund, including any applicable return shipping costs.

**6. Refund Processing Time:**

* Please note that refund processing times may vary depending on your bank or payment provider. We are not responsible for delays beyond our control.

**7. Contact Information:**

* For any questions or concerns regarding our Refund Policy, please contact us using the contact information provided in our Terms and Conditions.

5.2 **Return Policy:**

**Effective Date:** [Insert Date]

This Return Policy outlines the guidelines for returning products purchased from UniqueDentalHub.com ("Website").

**1. General Return Guidelines:**

* Returns are accepted within 7 days of the delivery date.
* Items must be unused, unworn, unwashed, and in their original, undamaged packaging, with all original tags and labels still attached.
* Refunds or replacements will only be processed after the returned items have been received and verified at our warehouse.
* Return shipping charges are the responsibility of the customer, unless the return is due to a defect in the product or an error on our part.
* Please ensure that returned items are securely packaged to prevent damage during transit.

**2. Non-Returnable Items:**

* The following items are not eligible for return:
    * Large Equipment & Machinery: Dental chairs, compressors, autoclaves, X-ray units, RVG sensors, etc.
    * Hygiene & Personal Use Items: Tooth mousse, orthodontic trainers, water flossers, myofunctional appliances, and similar items.
    * Heavy-Weight & Low-Cost Products: Dental stone, die stone, and other items as specified on the product page.
    * Products that have been used, damaged, or are not in their original packaging.
    * Custom-made or special order items.

**3. Damaged or Defective Items:**

* If you receive a damaged or defective item, please notify us within 48 hours of delivery with photographic evidence. We will assess the issue and offer a replacement or a full refund, including return shipping costs.

**4. Return Process:**

* To initiate a return, please contact our customer support team using the contact information provided in our Terms and Conditions.
* You will be provided with instructions on how to return your item.
* It is recommended that you use a trackable shipping method for your return.

**5. Return Address:**

* The return address will be provided by our customer support team when the return is initiated.

5.3 **Cancellation Policy:**

**Effective Date:** [Insert Date]

This Cancellation Policy outlines the guidelines for canceling orders placed on UniqueDentalHub.com ("Website").

**1. Order Cancellation:**

* Orders can only be cancelled before they have been processed for shipment.
* Once an order has been processed for shipment, it cannot be cancelled.

**2. Cancellation Process:**

* To request an order cancellation, please contact our customer support team immediately using the contact information provided in our Terms and Conditions.
* Please provide your order number and the reason for cancellation.
* If the cancellation is possible, we will confirm it, and a full refund will be processed to your original payment method.

**3. Cancellation by UniqueDentalHub.com:**

* We reserve the right to cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspicion of fraudulent activity.
* If we cancel your order after you have been charged, we will issue a full refund to your original payment method.

**4. Communication:**

* We will make reasonable efforts to communicate any order cancellation to you in a timely manner.

**5. Non Cancelable items:**

* Custom made orders are not able to be canceled once the production has begun.

**Important Note:**

* These policies are subject to change without prior notice. Please review them periodically for any updates.
* Again, it is important to have these policies reviewed by a legal professional.

**6. Discounts & Offers**

6.1 We may provide seasonal discounts, promotional offers, and bulk order discounts to eligible customers.
6.2 Discounts and offers are subject to change or withdrawal at any time without prior notice and may have specific terms and conditions, including expiration dates.
6.3 Certain promotions may be limited to specific products, categories, or customer segments.
6.4 Loyalty and referral programs may be introduced, where customers can earn points and rewards for purchases or referrals, subject to specific program terms. We reserve the right to modify or terminate these programs at any time.

**7. Customer Support Timing**

7.1 Our customer support team is available from 9 AM to 6 PM, Monday to Saturday, excluding public holidays.
7.2 Support inquiries can be made via phone, email (as listed in Section 11), or our online chat service, if available.
7.3 We strive to respond to all queries within 24-48 business hours.

**8. Indemnification**

You agree to indemnify, defend, and hold harmless UniqueDentalHub.com, including its subsidiaries, affiliates, officers, directors, employees, agents, and partners, from and against any claims, demands, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees and costs) arising out of or in connection with:
8.1 Your use of the website and services.
8.2 Any breach of these Terms and Conditions.
8.3 Any misrepresentation or violation of applicable laws, regulations, or third-party rights.
8.4 Your infringement of third-party rights, including but not limited to intellectual property rights, defamation, or privacy rights.
8.5 Any harmful actions committed toward other users of the website or any third party.

**9. Corrections & Modifications**

9.1 UniqueDentalHub.com strives to provide accurate and up-to-date information on the website. However, we do not warrant that the website's content, including product descriptions, pricing, promotions, and availability, is free from typographical errors, inaccuracies, or omissions.
9.2 We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
9.3 We reserve the right to update or modify product details, prices, promotions, shipping charges, and other information for accuracy at any time without prior notice.
9.4 We reserve the right to cancel or refuse any orders placed based on incorrect pricing or product descriptions. In such cases, if you have already been charged, a full refund will be issued to your original payment method.

**10. Governing Law & Dispute Resolution**

10.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
10.2 Any dispute, claim, or controversy arising out of or relating to these Terms and Conditions or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall first be resolved amicably through negotiation between the parties within 30 days of written notice of the dispute.
10.3 If the dispute cannot be resolved through negotiation within 30 days, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, as amended from time to time.
10.4 The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement of the parties. If the parties cannot agree on an arbitrator within 15 days of the request for arbitration, the arbitrator shall be appointed by the appropriate court in Kangra, Himachal Pradesh.
10.5 The place of arbitration shall be Kangra, Himachal Pradesh, India.
10.6 The language of the arbitration shall be English.
10.7 Subject to the arbitration clause, the courts in Kangra, Himachal Pradesh, shall have exclusive jurisdiction over any legal proceedings arising out of or relating to these Terms and Conditions.

**11. Contact Information**

For queries, feedback, or assistance, please contact us:

Owner: Dr. Girendra Singh (Founder of Unique Dental Hub)
Phone: +91 9772259459
Support Numbers: +91 9317259459, 9461259459, 9571359459, 9414259459, 9314259459
Email Contacts:
uniquedentalhub.online@gmail.com
info@uniquedentalhub.com
uniquedentalapp@gmail.com
uniquedentalhubsupport@gmail.com
Office Addresses:
Jaipur: Plot No. 15-B, Bhagwati Nagar 1st, Kartarpura, Mahesh Nagar, Jaipur – 302015, Rajasthan
Himachal Pradesh: First Floor, Above First Step Toy Shop, Pathankot-Mandi Road, Old Matour, Kangra, Himachal Pradesh – 176001

**12. Intellectual Property**

12.1 The website and its entire contents, features, and functionality (including but not limited to text, graphics, images, logos, button icons, software, and code), are owned by UniqueDentalHub.com or its licensors and are protected by Indian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
12.2 You are granted a limited, non-exclusive, revocable, and non-transferable license to access and use the website for your personal and professional use in accordance with these Terms.
12.3 You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website, except as explicitly permitted by these Terms or with our prior written consent.
12.4 The Unique Dental Hub name, the Unique Dental Hub logo, and all related names, logos, product and service names, designs, and slogans are trademarks of UniqueDentalHub.com or its affiliates or licensors. You must not use such marks without the prior written permission of UniqueDentalHub.com.

**13. Limitation of Liability**

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNIQUE DENTAL HUB.COM, INCLUDING ITS SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND PARTNERS, SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE WEBSITE, PRODUCTS, OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE WEBSITE, PRODUCTS, OR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO UNIQUE DENTAL HUB.COM FOR THE PRODUCTS OR SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

**14. Medical Disclaimer**

**Please Read This Disclaimer Carefully**

The information provided on UniqueDentalHub.com is intended for general knowledge, informational, and educational purposes only. **It is not intended to be, nor should it be interpreted as, medical advice, diagnosis, or treatment for any dental condition.**

UniqueDentalHub.com is a supplier of dental materials, tools, equipment, and educational resources. We are not a dental practice, and our employees are not dental professionals. We do not provide dental consultations, examinations, or treatment recommendations.

**Always consult with a qualified and licensed dental professional for any dental concerns, diagnoses, or treatment options.** Do not rely on the information provided on this website as a substitute for professional dental advice.

UniqueDentalHub.com disclaims all responsibility and liability for any decisions, actions, or outcomes that may result from the use of, or reliance on, the information provided on this website. This includes, but is not limited to, any decisions related to dental treatment, procedures, or the selection and use of dental products.

By using this website, you acknowledge and agree that you understand and accept this Medical Disclaimer. If you have any concerns about your dental health, please seek the advice of a qualified dental professional.

**15. Force Majeure**

Neither party shall be liable for any failure or delay in performance under these Terms (other than for payment obligations) to the extent caused by events beyond its reasonable control, including, without limitation, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, fuel, energy, materials, or labor.

**16. Severability**

If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

**17. Entire Agreement**

These Terms and Conditions, together with our Privacy Policy, Refund, Return, and Cancellation Policies, and any other legal notices or terms published by us on the website, constitute the entire agreement between you and UniqueDentalHub.com concerning the website, products, and services, and supersede all prior and contemporaneous communications and proposals, whether oral or written.

**18. Updates to These Terms**

We reserve the right to modify or update these Terms and Conditions at any time without prior notice. We will post the updated Terms on the website, and the "Effective Date" at the top of this page will be updated accordingly. Your continued use of the website after the posting of revised Terms constitutes your acceptance of the changes. We encourage you to review these Terms periodically for any updates.

**Privacy Policy**

**Effective Date:** [Insert Date]

UniqueDentalHub.com ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website UniqueDentalHub.com ("Website") or use our services. By using our Website and services, you consent to the practices described in this policy.

**1. Information We Collect**

We may collect the following types of information:

* **Personal Information:** This includes information that can identify you, such as your name, address, email address, phone number, dental/medical council registration numbers, drug license numbers, and payment details.
* **Usage Information:** We collect information about how you interact with our Website, including your IP address, browser type, operating system, pages visited, and other usage data.
* **Cookies and Tracking Technologies:** We use cookies and similar tracking technologies to collect information about your browsing activities and preferences.
* **Transaction Information:** Information related to your purchases, including order details, payment history, and shipping information.
* **Communication Information:** Information from your communications with us, including emails, phone calls, and chat logs.

**2. How We Use Your Information**

We use your information for the following purposes:

* To process and fulfill your orders.
* To provide customer support and respond to your inquiries.
* To improve our Website and services.
* To personalize your experience.
* To send you promotional materials and updates (with your consent).
* To comply with legal obligations.
* To verify user eligibility, and to ensure that users are qualified to purchase dental related products.
* To prevent fraud and ensure website security.

**3. Disclosure of Your Information**

We may disclose your information to:

* Service providers who assist us with payment processing, shipping, and other operations.
* Legal authorities when required by law.
* Business partners for marketing purposes (with your consent).
* In the event of a business transfer, such as a merger or acquisition.

**4. Data Security**

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

**5. Data Retention**

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

**6. Your Rights**

You have the following rights regarding your personal information:

* Right to access: You can request access to the personal information we hold about you.
* Right to rectification: You can request that we correct any inaccuracies in your personal information.
* Right to erasure: You can request that we delete your personal information (subject to legal limitations).
* Right to restriction of processing: You can request that we limit how we use your personal information.
* Right to data portability: You can request a copy of your personal data.
* Right to object: You can object to data processing.

To exercise these rights, please contact us using the contact information provided below.

**7. Cookies and Tracking Technologies**

We use cookies and similar technologies to enhance your browsing experience. You can control cookies through your browser settings.

**8. Third-Party Links**

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

**9. Children's Privacy**

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

**10. Changes to This Privacy Policy**

We may update this Privacy Policy from time to time. We will post the updated policy on our Website, and the "Effective Date" will be revised.

**11. Contact Information**

If you have any questions or concerns about this Privacy Policy, please contact us at:

[Your Contact Information Here]

**12. Governing Law**

This Privacy Policy is governed by the laws of India.

**Important Considerations:**

* **Compliance with Indian Laws:** Ensure that your policy complies with the Information Technology Act, 2000, and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, and any other applicable Indian privacy laws.
* **Explicit Consent:** When collecting sensitive personal data, such as medical information or payment details, ensure you obtain explicit consent from the user.
* **Data Breach Notification:** You must have a plan in place for notifying users and relevant authorities in the event of a data breach.